FAQ | ToonFam
Cart
Checkout Secure
🎁 NEED A QUICK & EASY GIFT? GET YOUR ORDER WITHIN 2-5 DAYS 🎁

FAQ

How long does it take?

Our team of artists work as fast as they can but sometimes we are very busy, we aim to get your hand-drawn portrait out to you in 3-7 days. 

What currency are ToonFam prices?

All prices on our store are denominated in EUR.

 

How is the portrait sent?

Your portrait will be digital so it will be emailed to you when its complete, ready to print or put on a mug, t-shirt whatever you decide to do with it.

 

What if I am not happy with my portrait?

Our artists are incredibly talented and always do an amazing job, however, sometimes working from a photo we miss the essence of the person and are always ready to make revisions until you are 100% happy with your portrait.

 

What can I have as my background?

Whatever you want! You just let us know your idea and we will make it happen.

 

Do pets count as a person?

Unfortunately yes.

 

Can I do whatever I want with my portrait?

Yes, absolutely, unlike some we put no restrictions on your portrait, its yours to do whatever you want with.

 

Can you work from more than one photo?

The more photos the better! Just make sure you’re clear about how you’d like your illustration drawn in the picture description and leave the rest up to us 

 

What quality should the photo I send to you be?

The better quality the photo the easier it will be for our artists to get a more accurate illustration of you on the other side. But don’t worry, we’ll let you know if we’re having any issues.

  

I have a large group I need doing?

No problem just drop us an email and we can discuss large jobs.

 

Will I be charged for changes to my order after it's been made?

It is the customer's responsibility to specify all details they would like in their order in the order notes. Any details not included in the order notes will be assumed by our artist and will result in additional charges if the customer requires changes.

Added to cart!
Framed Poster
Someone purchased a 2 minutes ago from Amsterdam, Netherlands
GET SCHWIFTY
Someone purchased a 8 minutes ago from New York, USA
GET SUPER SAIYAN
Someone purchased a 16 minutes ago from Amsterdam, Netherlands
Gift Card
Someone purchased a 13 minutes ago from Berlin, Germany
Horizontal Canvas
Someone purchased a 5 minutes ago from Amsterdam, Netherlands
Horizontal Framed Poster
Someone purchased a 11 minutes ago from Rome, Italy
TURN INTO NARUTO
Someone purchased a 17 minutes ago from Rome, Italy
TURN ME YELLOW
Someone purchased a 6 minutes ago from Moscow, Russian
Unisex T-Shirt
Someone purchased a 3 minutes ago from New York, USA
Vertical Canvas
Someone purchased a 2 minutes ago from Amsterdam, Netherlands
Vertical Framed Poster
Someone purchased a 8 minutes ago from Moscow, Russian

Get 10% Off

Your First Purchase Over €50

🎁 NEED A QUICK & EASY GIFT? GET YOUR ORDER WITHIN 2-5 DAYS 🎁 Free shipping when you order over XX You Have Qualified for Free Shipping Spend $x to Unlock Free Shipping You Have Achieved Free Shipping 🎁 NEED A QUICK & EASY GIFT? GET YOUR ORDER WITHIN 2-5 DAYS 🎁 You Have Achieved Free Shipping